Get 24-hour technical support and process knowledge, right now, with Thermatool’s exclusive customer portal! No matter what type of mill you operate, you need information now – at your fingertips and on the go.
With Thermatool’s Customer Portal, you can now access specific product information, service, get important announcements, and stay on top of your most important data, all from your computer or tablet. When you need process knowledge, service, or equipment analytics, Thermatool’s new Customer Portal is there for you 24/7/365. And over time, we’ll be adding even more features to give you the support you need just by tapping your screen.
Features and Benefits
- Quick and effective online service and support.
- Parts history for each machine.
- Product-specific information with downloadable manuals and parts lists.
- Technical papers on the setup and control of a wide range of applications and topics.
- Calculators for your weld rate, production rate, production efficiency, and more.
- Setup guides and video training for your entire team – onsite.
|Full Features List|
|Purchase Spare Parts|
|Parts Purchase History|
|Weld Setup Guides|
Partnering with You
Combined with supplying the most advanced and productive tube producing equipment in the world today, we also partner with you to make your equipment operate at peak efficiency. That’s why we designed our Customer Portal to give you even better insights into your production lines. The Customer Portal will give you benefits like:
- The fastest service response times in the industry, reducing your downtime.
- A way to stay completely up to date with machine specs and updates.
- Lower service costs by providing you better training and advanced troubleshooting.
- A secure, fully-encrypted database to house your critical information.
Your Customer Portal is always on and ready for you…because when you need to get your tube and pipe mill up and running, there’s no such thing as regular office hours.
Did you need more reasons to choose Thermatool? With Thermatool, you get proven performance, state-of-the-art machines, and advanced technology that everyone in the industry is talking about. Call on Thermatool when you need the best combination of service and support in the tube and pipe business. For over 60 years, Thermatool has been providing the most advanced process knowledge of any HF welding, heating, and cutting company in the world. For the most reliable return on your investment, turn to Thermatool!